Responding to the controversy over a customer’s alleged demand not to assign a Muslim delivery person, food delivery platform Swiggy said that there is no place for discrimination in Swiggy’s delivery universe as it is an equal opportunity platform.
It further clarified that no such requests are taken into consideration as the assignment of orders is entirely automated.
The response came after Trinamool Congress MP Mahua Moitra took to twitter objecting the discriminatory demand and asked Swiggy to blacklist the customer. She tweeted, “Sickening to see normalisation of hatred & bigotry – what would earlier be hidden personal prejudices now become proud public proclamations of majoritarianism. @Swiggy pls blacklist customer, make name public & also file police complaint. This is blatantly illegal.”
Replying to her tweet Swiggy with its twitter handle Swiggy Cares, responded, “Hey Mohua, as an equal opportunity platform, there is no place for discrimination in Swiggy’s delivery universe. The assignment of orders is entirely automated and does not take any such requests into consideration. We’ve been attempting (cont)”
On August 30, Shaik Salauddin, National General Secretary of the Indian Federation Of App Based Transport Workers (IFAT), shared the screenshot of a direction from a Swiggy customer in Hyderabad saying, “Don’t want a Muslim delivery person.”