The renowned Pontins Holiday Park in Southport, celebrated for its beautiful beaches and recreational offerings, has suddenly closed.
The announcement, made today by the park’s owner Britannia Hotels, marks a significant shift in the landscape of UK holiday destinations. This closure is part of a series of shutdowns affecting Pontins properties, raising concerns among staff and patrons alike and sparking a flurry of questions regarding bookings and refunds. Here’s a closer look at the unfolding situation:
- Sudden Closure: The Pontins Holiday Park in Southport, owned by Britannia Hotels, has unexpectedly ceased operations.
- Recent Shutdowns: This follows previous closures of Pontins locations in Prestatyn and Camber Sands in November.
- Staff Notification: Employees at the Southport site were informed about the permanent closure while on duty.
- Booking Issues: Despite the announcement, the Pontins website briefly continued to accept reservations for the Southport location.
Background of the Southport Resort
- Popular Destination: Since its opening in 1970, the Southport resort has been known for its award-winning beaches and leisure activities.
- Ownership Change: Britannia Hotels acquired Pontins in 2011 for £20 million.
- Declining Reputation: Over recent years, the resort’s standing has diminished, leading to it being named the UK’s worst-value holiday park last year.
Impact on Customers and Refund Process
- Customer Notification: Guests with bookings are being informed about the closure.
- Refund Options:
- Full refunds are being processed for all affected customers.
- Under Section 75 of the Consumer Credit Act, refunds can also be sought from credit card companies for bookings over £100.
- Alternative Arrangements: Guests may be offered holidays at other Pontins sites, with an option to choose a refund instead.
- Further Assistance: For refund issues or alternative arrangements, contacting the Citizens Advice Bureau or considering legal action through small claims court is recommended.