Mumbai Wadala Home Massage Assault Case: Woman Attacked Inside Her Home After Urban Company Booking: Video
Mumbai Wadala home massage assault case raises serious safety concerns after a woman was attacked inside her home following an Urban Company booking.
Mumbai’s Wadala home massage assault case has triggered widespread concern after a 46-year-old woman was allegedly attacked inside her own home by a massage therapist booked through a home-service platform. The disturbing incident, which occurred on Wednesday afternoon, was captured on video, adding gravity to the allegations.
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The survivor is a public relations consultant who had booked a home massage session to relieve pain caused by a frozen shoulder. What was expected to be a routine medical relief session soon escalated into a violent confrontation.
Dispute Began Over Privacy and Cancellation
According to the victim, tension arose shortly after the therapist arrived. The service provider allegedly insisted on setting up a large massage bed in the living room, despite open windows and privacy concerns.
Uncomfortable with the setup, the woman decided to cancel the appointment and requested a refund through the app. However, the situation reportedly took a dangerous turn when the therapist refused to leave the apartment and began shouting aggressively inside the house.
Video Shows Physical Assault on Woman and Her Son
The situation escalated into physical violence, which was recorded on a mobile phone. The video footage reportedly shows the therapist:
- Grabbing the woman by her hair
- Forcing her to the floor
- Kicking the woman’s 18-year-old son when he attempted to record the incident
The assault, clearly visible on camera, has intensified public outrage and raised questions about how such incidents are legally classified.
Police Action and Legal Status of the Case
Following the incident, the victim contacted the Mumbai Police helpline, after which the accused fled the scene. Police later registered the complaint at Wadala TT Police Station as a non-cognizable offence.
This classification has drawn criticism, especially in light of clear video evidence showing physical violence inside a private residence.
Identity Confusion Raises Verification Concerns
During the investigation, police noted discrepancies in the therapist’s identity. The name listed on the app was Neelam Kumari Jaiswal, while initial police records showed a different name. Authorities later stated that the mismatch was due to a technical data issue, which has since been corrected.
The incident has also exposed serious lapses in building security protocols. The victim stated that the therapist did not register entry on the MyGate security system, allowing access without proper verification.
Urban Company Responds to the Incident
Responding to the controversy, Urban Company stated that the service partner involved has been permanently removed from the platform. The company added that it is fully cooperating with law enforcement agencies and reviewing safety protocols for home services.
Bigger Questions on Home Service Safety
The Mumbai Wadala home massage assault case has ignited a broader debate on the safety of app-based services operating inside private homes. With such platforms increasingly becoming part of daily urban life, concerns are being raised about:
- Background verification of service providers
- Accountability after serious incidents
- Whether non-cognizable charges are adequate in cases involving recorded violence
For many residents, the case highlights a troubling reality: if violence can occur inside one’s home through verified platforms, where does safety truly begin?
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