US Citizen of Indian Descent Dies at Mumbai Airport due to Wheelchair Shortage
Reportedly, the couple pre-booked wheelchairs, but only the wife received one due to a shortage.
An 80-year-old US citizen of Indian descent, traveling from New York to Mumbai on Air India flight AI-116, tragically passed away at Mumbai Airport after walking 1.5 km due to a wheelchair shortage. The elderly gentleman, accompanied by his wife, was traveling in economy class on Air India flight AI-116 when the unfortunate events unfolded.
Upon arrival at the airport, the couple faced a daunting challenge exacerbated by a shortage of available wheelchairs. Despite having pre-booked wheelchair assistance, only the wife was promptly provided with one upon landing. Left with no option but to traverse a considerable distance—approximately 1.5 kilometers—from the aircraft to the immigration counter, the elderly man’s plight epitomized the inadequacies of the situation.
Air India, in response to the incident, clarified that their staff had urged the passenger to wait for wheelchair assistance, but he chose to proceed on foot alongside his spouse. However, shortly thereafter, the man’s condition deteriorated rapidly, compelling airport authorities to summon medical assistance. Despite the prompt intervention of airport medical personnel, tragically, the elderly gentleman succumbed to his illness.
Reports shed light on the severity of the wheelchair shortage, revealing a stark incongruity between the number of passengers in need and the available resources. With 32 wheelchair-bound passengers onboard the flight, the airport ground staff could only furnish 15 wheelchairs, exacerbating an already dire situation.
In the aftermath of this devastating incident, Air India has remained in close contact with the bereaved family, offering all necessary support and assistance during this trying time. However, amidst the outpouring of grief and condolences, questions arise regarding the adequacy of support services for passengers with mobility challenges.
An official from the Mumbai airport operator, MIAL, emphasized that wheelchair assistance falls within the purview of the airline, with the airport merely facilitating coordination as required. This incident underscores the pressing need for improved infrastructure and support mechanisms to ensure the safety and well-being of all passengers, particularly those with special needs.
As the aviation industry grapples with the complexities of ensuring seamless travel experiences for passengers of diverse backgrounds and abilities, this tragic event serves as a poignant reminder of the critical importance of accessibility and inclusivity within the realm of air travel. May this heartbreaking loss inspire meaningful action towards fostering a more compassionate and accommodating travel environment for all.
