Praja Vani System Expansion: CM Revanth Reddy Orders Statewide Rollout from Revenue Division to Mandal Level

In a major governance decision, A. Revanth Reddy has directed officials to strengthen the Praja Vani grievance redressal system in Telangana by extending services to the field level. During a meeting at MCR HRD, the Chief Minister instructed officials to expand Praja Vani from Revenue Division level to Mandal level, introduce a digital tracking system, and ensure strict timelines for complaint resolution. The system is currently ongoing and set for further expansion.

Praja Vani Program Implementation Since December 8, 2023

The Chief Minister launched the Praja Vani program on December 8, 2023, the very next day after the People’s Government assumed office. Since then:

• Praja Vani is being conducted every Tuesday and Friday
• Venue: Mahatma Jyothiba Phule Praja Bhavan
• Officials from all departments receive petitions and applications directly from the public
• Immediate steps are taken for resolution

At the district level, Praja Vani is conducted every week under the leadership of Collectors.

CM Directs Expansion of Praja Vani to Grassroots Levels

During a review meeting at MCR HRD, the Chief Minister directed K. Praveen Kumar along with CMO officials to bring Praja Vani services closer to the people.

Key directions include:

• Immediate launch at Revenue Division level
• Gradual expansion to Mandal level in phases
• Full powers to officials at all levels to resolve complaints

The move aims to reduce the need for people from remote areas to travel to Hyderabad or district headquarters.

Digital Platform and Real-Time Monitoring Planned

The Chief Minister ordered the development of an integrated digital platform for:

• Complaint registration
• Tracking
• Resolution

He also suggested real-time monitoring at both district and state levels, including dashboard-based tracking systems.

Strict Guidelines for Complaint Resolution

The Chief Minister issued clear directives:

• Every complaint must be registered
• Complaints must be forwarded to relevant departments
• Applicants must be informed about resolution progress
• Fixed timelines must be followed
• No delays should occur

He emphasized accountability, stating that officials responsible for delays should be held answerable.

Nodal Officers, Auto-Escalation and Appeal System

Further instructions include:

• Appointment of special nodal officers at every level
• Establishment of dedicated Praja Vani departments in every district and department
• Implementation of an auto-escalation system for unresolved petitions
• Introduction of an appeal system if necessary

Regular reviews must be conducted at district and state levels, with special focus on pending complaints.

Aim: Reduce Pending Petitions and Build Public Confidence

The Chief Minister stated that decentralizing Praja Vani grievance redressal system in Telangana will reduce pending petitions at higher levels. Many issues can be resolved at lower levels itself, improving efficiency and public trust.

The expansion of the Praja Vani grievance redressal system in Telangana, directed by CM Revanth Reddy at MCR HRD, includes rollout from Revenue Division to Mandal level, digital tracking, strict timelines, and accountability measures. With the system already ongoing since December 8, 2023, the new directives aim to improve complaint resolution and bring governance closer to the people.

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