Telangana Govt Revamps Prajavani Programme: New Revenue Division System, Mandal Expansion Planned in Phases

The Government of Telangana has issued G.O.Ms.No.3 (Planning (V) Department) dated 30.04.2026, institutionalizing and strengthening the Prajavani Programme as a structured public grievance redressal system with enhanced transparency, accountability, and responsiveness. The order confirms immediate expansion to the Revenue Division level and phased extension to the Mandal level, while continuing at State and District levels.

Full Details of G.O.Ms.No.3 – Prajavani Programme Strengthening

The Prajavani Programme is described as a flagship public grievance redressal initiative of the Government of Telangana. It is currently conducted:

• State Level: Every Tuesday and Friday at Mahatma Jyothiba Phule Praja Bhavan, Hyderabad
• District Level: Every Monday

To improve responsiveness, transparency, accountability, and timely empathetic citizen-centric service delivery, the government has decided:

• Immediate extension to Revenue Division level
• Future rollout to Mandal level in a phased manner

The order formally institutionalizes the programme with structured guidelines.

Structure and Conduct of Prajavani Programme

State Level Prajavani

• Conducted every Tuesday and Friday at Mahatma Jyothiba Phule Praja Bhavan, Hyderabad
• Overseen by the Vice Chairperson, State Planning Board
• Coordinated by the State Nodal Officer, Prajavani
• A Programme Management Unit (PMU) will be established at State level
• Each department must appoint a Departmental Nodal Officer (not below Deputy Secretary/Deputy Director rank)
• Officers must attend sessions to:
  • Hear grievances
  • Receive petitions
  • Initiate immediate action
• Handles complaints not resolved at district level
• Dedicated Prajavani Sections to be created in departments handling high grievance volumes

District Level Prajavani

• Conducted every Monday by the District Collector
• Venue: Integrated District Offices Complex or District Collectorate
• District Collector acts as District-level Nodal Officer
• Additional Collector (Local Bodies or Revenue) acts as Additional District Nodal Officer
• All district-level officers must attend to:
  • Hear grievances
  • Receive petitions
  • Initiate immediate action
• Addresses unresolved grievances from lower administrative levels
• Dedicated Prajavani Sections to be established in all District Collectorates

Revenue Division Level Prajavani (New Expansion)

• Conducted every Monday by the Sub Collector / Revenue Divisional Officer (RDO) at their office
• RDO acts as Nodal Officer
• Mandatory presence of division-level officers including:
  • DLPO
  • Dy DMHO
  • ADA
  • DE (TGISCOM Operations)
  • DEE (R&B)
  • DEE (RWSS)
  • DEE (Housing)
  • CDPO
  • ASCDO
  • ATDO
  • ABCDO
  • AMWO
• Responsibilities:
  • Hear grievances
  • Receive petitions
  • Initiate immediate action

Registration and Processing of Grievances

• All grievances at all levels must be mandatorily registered and uploaded on the Prajavani Portal
• Citizens will receive a dated receipt with unique reference ID for online tracking
• Portal features include:
  • Registration of grievances
  • Role-based access for officers
  • Assignment based on jurisdiction
  • Uploading of Action Taken Reports (ATRs) or interim replies
  • Online tracking and monitoring

Resolution Timeline

• Grievances must be resolved as early as possible and within a maximum of 30 days
• Failure to comply leads to automatic escalation to higher authority
• Officers must ensure:
  • Empathetic approach
  • Substantive and fair resolution
• Resolution must follow SOPs, prevailing laws, rules, and guidelines

Citizen Interface and Transparency Measures

• Prajavani Portal will allow citizens to:
  • Track grievance status
  • Check interim replies or remarks
  • Download Action Taken Reports
  • Provide feedback
• Petitioners can participate in proceedings, including:
  • Enquiries
  • Field visits
• A State-level Call Centre will be established for feedback
• Standard Operating Procedures (SOPs) will be publicly available

Financial and Administrative Guidelines

• Finance Department to provide budget allocations
• Planning Department to issue detailed implementation guidelines, including:
  • Grievance Resolution Mechanism
  • Portal provisions
  • Online submission system
  • Categorization and SOP issuance
  • Capacity building of officers
  • Monitoring and reporting
  • Formation of Grievance Redressal Monitoring Committees
  • Institutional support including:
    • SSAAT (Society for Social Audit Accountability and Transparency)
    • Self-Help Groups (SHGs)
  • IEC activities for public awareness

Implementation Orders

• All Department Secretaries and HoDs must ensure participation and SOP development
• All District Collectors must start Revenue Division level Prajavani immediately

Order Issued By:
K. Rama Krishna Rao, Chief Secretary to Government

Issued In The Name Of: Governor of Telangana

Copies Sent To:

• All Heads of Departments
• All District Collectors
• Vice Chairman, Telangana Planning Board, Hyderabad
• State Nodal Officer, Prajavani – Mahatma Jyothiba Phule Praja Bhavan, Hyderabad
• Principal Secretary to Chief Minister
• OSD to Deputy Chief Minister
• PS to Chief Secretary
• Secretary, Planning Department
• Section Officer

The Telangana Government’s G.O.Ms.No.3 dated April 30, 2026 institutionalizes the Prajavani Programme, expanding it to the Revenue Division level with immediate effect and planning phased rollout to Mandal level. Conducted at Mahatma Jyothiba Phule Praja Bhavan, Hyderabad (Tuesdays and Fridays) and District headquarters (Mondays), the system now ensures structured grievance redressal with a 30-day resolution deadline, digital tracking, and strict accountability, marking a major administrative reform in public service delivery.

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